Picking up Birds from our Farm
or
delivery through Private Carrier
Important- to avoid cancellation fees, please do not place orders in the online-store that you would like to pick up. Please use the form on this page instead.
All refunds for shipping fees will be charged the 10% cancellation fee on the refunded amount. This covers all the transactions fees that we paid/will pay on the the refunded $$
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Orders can be picked up from our farm located in Lexington TN. Pick ups are by appointment only and arrangements must be made at least 24 hrs in advance. We are normally available for farm pick ups Monday thru Friday between 6pm-10pm. Other times may be available upon request.
You may also choose for your birds to be delivered to your address thru a private carrier. The fee for a private carrier is $2.99 per mile. (mileage from Lexington Tn to your address.) Delivery is normally limited to orders traveling 1200 miles or less. Longer distance delivery may be available at a higher per mile rate. One delivery can contain up to 36 average sized ducks, or up to 3 pairs of swans. Delivery for larger orders may be available at a higher rate. Please note our carrier will only stop at one address per delivery, should you want to combine orders and split delivery cost with others, all persons receiving birds will need to meet at one location for the delivery.
To set up an appointment to pick up birds or request birds be delivered to you through private carrier please fill out the form below.
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In the message section please include the following information :
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Species and number of pairs you are interested in
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For Pick up - Time and date you would like to pick up the birds.
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For delivery - address you would like the birds delivered to.
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We will reply back shortly and let you know if the birds are available. We will also provide info on pick up or delivery arrangements. Once pick -up or delivery details are agreed to we will email you an invoice for deposit or full balance whichever is applicable.
Before paying the invoice please read over all the terms and conditions listed below and all of the information on our invoice. Payment of your invoice constitutes knowledge, understanding and acceptance of terms and conditions along with all other information on this page and on your invoice. Payment of invoice is expected within 48 hrs, after this time unpaid invoices will be canceled.
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If you want normal delivery from USPS please DO NOT fill out the form below.
Terms and Conditions and other important info
for farm pick up or private carrier delivery
A 10% deposit is required to hold any birds that will be picked up from our farm, (auction or other event we may delivery birds to). Deposits are non refundable should the customer back out of a sale, or be a no show for a scheduled pick up. Deposit would be fully refunded if there was a problem on our end providing the birds. Balance is due at pick up. Cash only at pick ups for balance please.
Orders that will be delivered through private carrier must be paid in full at least 72 hrs before scheduled delivery date/time. Should customer choose to cancel their order a 10% cancellation fee will be deducted from the refund.
Unless other arrangements were made prior to the sale, pick up from our farm will be within 2 weeks of date on your invoice. Orders that will be delivered will be subject to the availability of transportation for them, in most cases delivery dates will be within 3 weeks of the date on your invoice.
For pick up orders date/time can be rescheduled 1 time free of charge, after that there will be a $25 charge applied to the balance for any additional reschedules. Reschedules for pick orders will be 1 week or less from the original date. Birds are expected to be picked up within 2 weeks of invoice sent date, orders not picked up in this time frame may be cancelled and/or forfeit their deposit.
Unless otherwise stated all pick up orders and orders that are delivered for ducks or pheasants will be placed in crates that you can take with you. We do not supply crates for swans.
If you would like to bring your own crate we recommend the following : for most ducks and pheasants small pet taxis work well. If picking up multiple pairs of these birds we recommend using multiple small pet taxis instead if one large one. This will help prevent injuries during transit from trampling. For swans 1 large breed dog crate can hold 1 pair.
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Customers that choose to open crates for transfer to a different crate or any other reason will be solely responsible for securing their birds. Should customer accidentally release a bird payment for that bird will still be expected.
We guarantee all birds to be healthy and sound at time of pick up or delivery. We do not offer any additional guarantees for after the birds are in customers care. We recommend that all customers read over our care info page @ https://www.mallardlanefarms-onlinestore.com/care-info and the pages dedicated to the species you will be receiving, for information on the proper care of your new birds. Additionally a health certificate from our vet can be provided at customer expense. Cost of a health certificate $85.00 for 1-36 birds. Please email for pricing for over 36 birds. Request for health certificate must be made at least 1 week prior to pick up/delivery date.
If you wish to add additional birds to your order please let us know at least 24 hrs before pick up or at least 72 hrs before a delivery so we can plan accordingly.
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Please be sure to read over your entire invoice. Additional important info pertaining to your order will be included on this invoice.
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All birds will be fully feathered and adult size at the time of pick up or delivery. We do not sell ducklings or half grown birds.
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Birds are not held until invoice is paid. To help prevent over selling invoices that remain unpaid after 48hrs will be cancelled.
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For farm pick up orders
Please note we do not give tours of our farm. For the safety of our customers and our birds and to comply with the recommendations of the USDA, customers are not allowed to enter any spaces where our birds are kept.
Most orders will be picked up from our front gate.
We thank you for your understanding.
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If you have any questions please email us at mallardlanefarms@gmail.com or fill out the contact us form below.
We look forward to helping you with an order.