A 10% deposit is required to hold any birds that will be picked up from our farm, (auction or other event we may delivery birds to). Deposits are non refundable should the customer back out of a sale, or be a no show for a scheduled pick up. Deposit would be fully refunded if there was a problem on our end providing the birds.  Balance is due at pick up. Cash only at pick ups for balance please.

 

Orders that will be delivered through private carrier must be paid in full at least 72 hrs before scheduled delivery date/time.  Should customer choose to cancel their order a 10% cancellation fee will be deducted from the refund.

Unless other arrangements were made prior to the sale, pick up from our farm, or date of delivery will be  within 2 weeks of date on your invoice.

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Unless otherwise stated all pick up orders and orders that are delivered for ducks or pheasants will be placed in crates that you can take with you. We do not supply crates for swans.

If you would like to bring your own crate we recommend the following : for most ducks and pheasants small pet taxis work well. If picking up multiple pairs of these birds we recommend using multiple small pet taxis instead if one large one. This will help prevent injuries during transit from trampling. For swans 1 large breed dog crate can hold 1 pair. 

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Customers that choose to open crates for transfer to a different crate or any other reason  will be solely responsible for securing their birds. Should customer accidentally release a bird payment for that bird will still be expected.

We guarantee all  birds to be healthy and sound at time of pick up or delivery.  We do not offer any additional guarantees for after the birds are in customers care. We recommend that all customers read over our care info page @ https://www.mallardlanefarms-onlinestore.com/care-info  and the pages dedicated to the species you will be receiving, for information on the proper care of your new birds. Additionally a health certificate from our vet can be provided at customer expense. Cost of a health certificate $85.00 for 1-50 birds. Please email for pricing for over 50 birds. Request for health certificate must be made at least 1 week prior to pick up/delivery date.

If you wish to add additional birds to your order please let us know at least 24 hrs before pick up or at least 72 hrs before a delivery so we can plan accordingly.

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Please be sure to read over your entire invoice. Additional important info pertaining to your order will be included on this invoice.

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All birds will  be fully feathered and adult size at the time of pick up or delivery. We do not sell ducklings or half grown birds.

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Birds are are not held until your invoice is paid.

 

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For farm pick up orders

Please note we do not give tours of our farm. For the safety of our customers and our birds and to comply with the recommendations of the USDA, customers are not allowed to enter any spaces where our birds are kept.

Most orders will be picked up from our front gate.

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If you have any questions please email us at mallardlanefarms@gmail.com or fill out the contact us form below.

We look forward to helping you with an order.