Mallard Lane Farms

Lexington, TN

Raising & Selling Ducks, Swans, Pheasants & more

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USPS  Shipping Policies

All  customers ordering though our online store must initial during  purchase to accept all polices on this page. We strongly recommend that all customer read over all of our policies, before ordering birds. Exceptions to our policies will not be made because customer did not read the policies before placing an order.

 

For information on airline shipping please refer to our airline cargo shipping page.

We do not ship outside the continental US.

 

All of USPS shipping is done via " priority express mail" through the USPS. This is the USPS's fastest service. 

Using this service birds will arrive either next day or second day, depending on the connections the airlines have that transport the mail.

As an example birds shipped on Mondays will normally arrive on Tuesdays or Wednesdays.

Most of the time we ship in the afternoon or even late in the evening please note us taking your birds to the post office earlier in the day, will not allow them to get to you sooner, they would only sit at the post office for a longer amount of time waiting on the mail trucks that go to the airport which only run in the evening.

In our experience most orders will take 2 days to reach their final destination regardless of what USPS tracking estimates.

 

USPS shipping has temperatures restrictions and can only be used when temperatures are less than 80 degrees throughout  the entire shipping process.

New for 2017- Due to many customer request we have set our web store to now allow the purchase of USPS shipping on orders placed in August and September. Orders placed in August and September will have a 30-60 day wait before shipping. This is to allow our temperatures here in TN to fall to safe levels for shipping. If you are ordering in August or September your birds will not ship the following monday. You will receive an email within 72hrs with your birds shipping date. This date will be subject to change depending on the weather.

 

Orders will ship to the address provided to us by paypal from your form of payment (credit/debit card or paypal account)  Please make sure this info is correct. We will not ship birds to an address other than the billing address for your method of payment. If you provide us with a shipping address that doesn't match your billing address, your order will be canceled and refunded. This policy is for fraud protection , we thank you for your cooperation.

If you wish to order birds as a gift or for any other reason need them shipped to an address other than your own, please email us about this issue, and will give you instructions for paying by mail.

Orders that are placed thru our online store normally ship the following Monday after they were placed (this excludes orders for pinioned birds and also orders placed in August and September ). If that Monday is a federal holiday (postal services closed) your birds will ship on Tuesday.  We reserve the right to delay shipping  due to unsafe temperatures, holidays, or any other reason that we feel may cause unsafe shipping conditions for your birds. Usually delays are 1 week or less. If you orders needs to be delayed your new shipping date will be emailed to you.

Orders that were paid for through paypal invoice outside of our online store, will be notified of shipping date on that invoice.

Pinioned birds will require time to heal before shipping this can be 1-4 weeks. If you have ordered pinioned birds through our online store, you will receive an email with your shipping date within 72 hrs of placing your order. 

Please note orders for pinioned birds can not be changed and are nonrefundable, no refunds will be given should customer choose to back out of a sale for pinioned birds.

Orders for non pinioned birds can be changed or cancelled by the customers.  10% cost of the birds cancellation fee will be applied to refunds. Because of the special preparation required for shipping live birds any request for cancellation must be made at least 48 hrs prior to shipping date.

Tracking #  will be e-mailed after the birds are sent (usually late afternoon/evening). Please do not emailed us before 5pm to  ask for tracking info.  These emails are usually only sent to the email address provided to us by paypal. If you would like an additional email sent to another address please put this address in the note to seller section during checkout.

 

Please plan to pick your birds up from the post office.

We recommend that you contact your post office to let them know that you are expecting a shipment of live birds, normally if you request it, they will contact you as soon as the birds arrive, and often let you pick them up before the post office even opens.

 

 

Please make sure you provide us with a phone # that the post office can reach you at once your birds arrive. For orders made thru our online store this information should go in the note to seller box. If a phone # is provided it will be placed on your box. If phone # is not provided we will still ship your order, however you will need to give the post office your phone # when you contact them prior to receiving your birds.

Customers are solely responsible for knowing and complying with any regulations set by their state, county and/or any other relevant party that may impose rules pertaining your birds.

Our farms NPIP # and federal paperwork if needed for that species will be attached to the outside of the shipping box.  If you need any other documentation please inquire as to if we can provide it before placing your order. Additional documents can not be sent after your birds are received.

For more information please visit our "Permits and Regulations" page.

Shipping fees are charged at a flat rate, this rate is the rate that we will be charging to ship your order , it will not match the postage sticker on your box.

 

We ship only in USPS approved shipping containers, at this time Horizon and FeatherEx are the only manufacturers of these that I am aware of.  The price of the properly sized Horizon shipping or FeatherEx container is included in our flat rate shipping fee. For more information on Horizon boxes please visit.   horizon boxes   http://www.hm-e.net/

We feel that the post office provides us with a very valuable service, in transporting our birds, we do not ask the post office to refund postage for deliveries that arrive later than scheduled.

 

 

A few words about temperatures in TN and shipping through USPS.

Here in TN summer is long ,we commonly still have 80's into Oct and often beginning again March. Please keep mind  the mail trucks that take the birds to and from the airports are not air conditioned, it is likely to be hotter in the truck than the temperature is outside and there probably will  be little to no air circulation.  The birds most likely will not be kept in a temperature controlled environment at the airport while awaiting their plane and there is also the a risk of them being left in direct sunlight.  In these conditions it would not be unlikely for the air temperature inside the birds box to reach deadly levels if the temperatures out side the box is 80 degrees or more.

Although we offer USPS shipping during the months mentioned above, it is always possible in the spring (March /April) that the weather doesn't cooperate and we are unable to safely ship your birds using USPS before the summer begins. If this should happen you will be given the choice to upgrade to airline shipping or receive a full refund. Please note orders placed in August and September will have a 30-60 day wait before shipping to allow weather to cool. Normally these orders will ship in october.

 

It also should be noted that these birds have a much higher tolerance to cold temperatures than hot ones, thus shipping to northern states in the winter is not a problem.

 

USPS shipping prices

Approximate shipping prices per pairs of average sized ducks.

The following prices are approximate and may be more or less depending on your particular order.

Prices also vary by zip code order is being shipped into.

 

1 pair $115.00-$145

2 pair $130.00- $160

3 pair $165-$250

4 pair  $175-$260

5 pair $255-$300

6 pair $275-$500

 

6 pairs of average sized ducks is the maximum amount of birds that can be shipped in one box.

Our online store will not allow the purchase of more than 6 pairs of birds in one order. If you wish to order more than 6 pairs of birds you will need to place two separate orders.

Our online store will not allow the purchase of more than 1 pair of swans on any order. If you wish to order more than 1 pair of swans please place two separate orders.

Our online store will also not allow you to order Swans and ducks on the same order. If you wish to order both swans and ducks please place two separate orders.

"Live Arrival Guarantee" for USPS shipments

We guarantee live delivery to your post office.
 

**If any bird arrives at your post office DOA we will refund you the price of that bird.

The following conditions and exclusions apply:

Birds must be picked up from the post office no later than 3 hrs after they are available for pick up.

--IMPORTANT --Birds must be checked before you leave the post office.

If you have any losses you will need to file  PS form 1000 (7530-02-000-9931) with your post office.  --IMPORTANT-- This will need to be done at the time you are picking up the birds, two copies of this form need to be turned in to the post office, you will keep one copy. 

Please then e-mail a copy of the form along with photo of the bird to us within 12 hrs of the time you received the birds.

 

 

We will not issue refunds in the following circumstances:

 

Birds were not picked up from the post office within 3 hrs of being available for pick up.

If we are notified of losses within 12 hrs after the birds are received.

IF PS 1000 (7530-02-000-9931) was not filed correctly as outlined above

or if photo and/or copy of form from post office is not provided

If customer insisted against our recommendations in any procedures which we felt caused shipping to be unsafe for the birds. This includes but is not limited to:

Putting more birds into a box than recommend

Shipping when temperatures are above 80 on either end of the transaction

Shipping on days other than Monday or Tuesday.

Shipping on a week containing or too close to a holiday. 

 

** In some cases we may choose to replace the bird instead of refunding for the bird.

We reserve the right to choose between replacing the birds or refunding the cost of the birds. 

All shipping charges, health papers, or other fees are non refundable. 

 

We do not offer any additional guarantee for after the birds are picked up from the post office ,our farm or other place that you may receive your birds. We recommend that customers read over our  Care Info page for information on how to care for your birds. A certificate of health from our vet is available at customer expense. Cost of health certificate is $85.00 for 1-50 birds, $185 for 50-150. 

In the event that a bird arrives alive but there is an obvious problem customer must notify us with 1 hr of receiving the bird. Pictures may be required. Any situation of this nature will be handled on a case by case basis. Birds being very scared or nervous should not be reported to us as a problem as this is normal behavior for these birds.

Customers are solely responsible for knowing and complying with any regulations set by their state, county and/or any other relevant party that may impose rules pertaining your birds. For more information please visit our "Permits and Regulations" page.

 

Please make sure that you understand our shipping policies and the conditions of our "Live Delivery Guarantee" before placing your order. If you have questions please e-mail us at Mallardlanefarms.@gmail.com or fill out the form below.

Refunds and Exchanges

Because of the nature of the items we sell we do not accept returns or exchanges  or give refunds except under the terms of our "live arrival guarantee" which is explained in detail in the section above.